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Heads up, Verizon users! Due to a service outage on January 14th, 2026, Verizon is offering a $20 credit to all Verizon Wireless customers. That's right, free money! Keep an eye on your myVerizon app – you should be getting a text message when the credit is ready for you to redeem.
This is relevant to award travelers because, well, free money is always good! Whether you use it to pay down your bill or grab a new phone accessory for your next adventure, it's a nice little perk for something that likely inconvenienced you anyway.
Also, some users are reporting they were able to get a larger credit (up to $50!) by contacting Verizon customer service via chat. It's worth a shot if you have the time! You have nothing to lose and a potentially bigger credit to gain.
Why This Matters for Your Strategy
News in the points-and-miles world moves fast, and promotional changes often have a short window. If this announcement affects a card or program you hold, log into your awardtrail dashboard to check your current benefit usage, bonus progress, and whether a transfer or redemption makes sense right now — before terms change.
As a general rule: transfer points only when you have a specific redemption in mind — transfers are almost always one-way and non-reversible. If you're unsure of the value, check our redemption guides before acting.
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